Terms & Conditions
Thank you for choosing to book with Sogni D’Oro. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Confirmation of a booking by the guest is deemed acceptance of these terms
Please note our family dog lives in the house.
Booking
To confirm a reservation more than 7 days in advance a deposit equal to one night’s stay per room is required.
Deposit
How to pay your deposit. We accept electronic transfer of funds for payment of the deposit. Please use the Surname given on your booking form as the reference when making your payment.
Bank Details
Account holder: Gwendolyn Mary Osterholzer
Personal account
If paying in Euros
BIC: TRWIBEB1XXX
IBAN: BE23 9670 2317 6191
Bank Address: Avenue Louise 54, Room S52,Brussels.1050 Belgium
If paying in Pounds
Account Number: 6793 6723
Sort code: 23-14-70
IBAN: GB08 TRWI 2314 7067 9367 23
Bank Address: 56 Shoreditch Highstreet, London, E1 6JJ, United Kingdom
Payment of the balance
Settlement of the bill in full, less any advance payments must be made prior to departure from the Bed and Breakfast. Upon arrival the Bed and Breakfast reserves the right to request payment in full.
Arrival
Your room will be available from 4 pm on the day of arrival unless otherwise arranged. Check-in is from 4-9 pm. If you require a later check-in please contact us in advance to discuss your requirements.
Departure
Please be ready to vacate your accommodation by 11 am.
Cancellation
We recommend that all guests have suitable travel insurance to cover the period of their stay. If you need to cancel please inform us as soon as possible. For cancellations made 14 days or more in advance of a stay there is no charge, but your deposit will not be returned.
For cancellations made after this time you will be liable for 50% of your total stay. We will always try to re-let any cancelled dates and if we do, we will reflect this in the cancellation charge.
If you do not take up the booking and do not inform us of cancellation, you will be liable for the full amount of the booking.
In the unlikely event, it is necessary for us to have to cancel your stay, you will be notified as soon as possible. A full refund of any monies paid will be made. No further liability is accepted in this event.
Smoking
Sogni D’Oro is a non-smoking establishment. Please do not smoke inside any part of the building. Evidence of guests smoking inside the house will lead to immediate termination of the booking and being charged for the full stay. A cleaning charge of £125 to cover the cost of deep cleaning the room will also be levied, payable by the person making the booking.
During your stay
We want all guests to enjoy their stay at Sogni D’Oro. Please be aware of other guests and keep noise to an acceptable level. If during your stay you cause disturbance or offence to other guests your stay may be terminated and you will remain liable for the full balance.
Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge for repair or making good if the damage or breakage is significant.
Towels
Towels are provided in each room for the use of guests while they stay with us. The towels are not for the use of guests outside the property. If a guest would like a towel for use outside the property please ask. Towels are changed after 3 days.
Wi-Fi
All reasonable endeavours will be taken to ensure that you are provided with free, uninterrupted Wi-Fi service. We will not be liable however if for any reason, the service is not available at any time, nor for any loss of data or damage to equipment you suffer as a result of using the service. We may suspend access at any time and for any reason. The Wi-Fi service we provide is intended to be used for general purposes, including accessing the world wide web and email. By accessing the service, you undertake that you will use the services responsibly and that you will behave in a lawful, honest and proper manner. You may not: use the service for any illegal purpose (including but not limited to breaching any intellectual property, copyright or computer misuse legislation and downloading or uploading any illegal material); send any unsolicited commercial email (or “spam”) or any activity relating to it; carry out any “hacking” activities such as attempting to access systems without authorisation or carry out denial of service attacks.
Parking
This is provided at the rear of the property. Guests are advised that the parking is entirely at your own risk and we do not accept any liability or responsibility for guest vehicles or contents.
Concerns
If you have a complaint or discrepancy please speak to us during your stay so we can respond immediately to any problem or concern.
